We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello
One my clients requires the use of manging bookings via his mobile phone, but we realised that we cannot see an option to delete a customer (even when they have no appointments scheduled) when they're logged in to the backend via their mobile
I can see this function on desktop computer but not mobile
Is this possible?
Thanks
Hello BFM,
Thank you for reaching out to us.
Amelia functions the same on mobile, tablet, and desktop. The delete function is only available for admins. So if this person is an admin please send a short one-minute video of the issue.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Thanks Marko, the user is an 'amelia manager', does this mean they cannot delete customers?
Hello BFM,
Thank you for reaching back out to us.
Yes, that is right, the Amelia manager users do not have the ability to delete anything from Amelia, as that option is exclusive to admin users.
Hope this helps you.
Please let us know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables