We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I would like to request a refund (in full, preferable) for my subscription to Amelia. My web designer suggested and implemented it, however, after a few months of testing and continuously attempting to fix glitches and get it working properly, it was never functional and I had to return to my previous booking platform. The lack of life customer support and long wait times for responses from Amelia Support were also a major issue and ultimately a major determining factor in cancelling my subscription.
Hello Emily,
Thank you for reaching out to us.
We are sorry to hear that you are leaving us. Unfortunately, we can not grant you a refund, we have 15 days money-back guarantee with no questions asked policy. We can extend it by a few days in the best case scenario, but our licenses are sold through our reseller paddle and once that period expires the button in the software that we can click to approve the refund physically disappears. You can only cancel the subscription so that it doesn't renew next year.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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