Hello Kelly, 

Thank you for reaching out to us.

It takes about 2 seconds. The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc.

Other than Amelia, it could be caused by the amount of other data you have on the page. 

Are you on a dedicated, or on a shared hosting? 

Can you increase the php_memory_limit on your site?  

If you're not sure how to do that, you can reach out to your hosting provider. 

Please check out our demo sites (link) and see how the plugin should behave on a site with dedicated hosting and good server performance. 

Hello again Kelly,

It is always best to first check how much load you need to put on the page that depends on which server you have and which hosting plan.

Let's say, on https://gtmetrix.com/, when that page is put up, the GIF with the light bulb causes you the most issues:

Of the 20MB resource, that GIF alone is 17.9MB

Then there are the little things like ID Visual CUstomizer - its 375KB JS

So Amelia JS of 317KB, then signup forms, then google tag manager, then siteground optimizer, then elementor, etc.

Another problem is the initial load that waits for 2 seconds for no reason as far as we can see

We don't know what SG Optimizer is like, but WP Rocket should be better.
Then you have chaining requests that mostly come from WooCommerce:

Amelia is also there, but a total of 1295ms compared to 23002ms (total)

The first two are HIGH concern - GIF and initial load

The latter is (as you can see on the screenshot) are medium. Same as this one:

So, that's where Amelia has to load her CSS and that's a total of 454ms out of a total of 3588ms

So Amelia spends 1964ms here. Everything else is something different.

Feel free to go to https://gtmetrix.com/ and test your site, the biggest problem is that GIF, which is 18MB.

You can check what is best for sites but to put Gifs and videos is not recommended because they are very big.

Amelia is loaded almost at the end, so as not to cause conflicts with other scripts, and this is how most plugins work.

Hope that this explains it better.

If you have any more questions please open another ticket and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hello again Kelly,

We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.

Hello again Kelly,

We apologize for the late reply. In the meantime, your ticket has been forwarded to our developers. Our developers have been very busy redesigning Amelia and fixing the bugs we had, and that's why we're replying to you later than usual. We apologize for that once again. As for speed, they told us the same as we mentioned earlier, Amelia is not SaaS, and speed depends on your hosting package and the number of appointments you have, the number of customers, the number of employees, etc. And we can not influence on the speed since it doesn't depend on us.

If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hello again Kelly,

We send you a feedback a couple of days ago. It is strange that you did not receive it.

We sad that we apologize for the late reply. In the meantime, your ticket has been forwarded to our developers. Our developers have been very busy redesigning Amelia and fixing the bugs we had, and that's why we're replying to you later than usual. We apologize for that once again. 

As for speed, they told us the same as we mentioned earlier, Amelia is not SaaS, and speed depends on your hosting package and the number of appointments you have, the number of customers, the number of employees, etc. And we can not influence the speed since it doesn't depend on us.

If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

We wish you all the best.

Have a nice day.