We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3165663
Bug version 5.1
Closed

Comments

  • Michael Stuart started the conversation
    November 12, 2022 at 6:49am

    There's a bug in version 5.1 where you cannot save edits. Error is "unknown column XXXX in field list" when trying to save new or old wpdatatables. 

    Error goes away if you go back to version 5.

  •  1,895
    Miloš replied
    November 14, 2022 at 8:21pm

    Hi, Michael

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    -

    We are not able to reproduce this issue on our local Test sites with version 5.1  or 5.0.

    Could we please take a look at your Wp-Admin end?

    And i presume this happens for all of your tables, not just some specific ones?

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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  •   Michael Stuart replied privately
  •   Miloš replied privately
  • Michael Stuart replied
    November 17, 2022 at 4:32pm

    Yes it's granted

  •   Miloš replied privately
  • Michael Stuart replied
    November 19, 2022 at 12:34am

    Plesk has a feature to harden wordpress sites that changes the the wp_ prefix among other things,  which might have prevented table update? 

    Anyway, you fixed it!

    Thanks! 

  •   Miloš replied privately