We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi - Studies show that the more fields users have to fill out, the more likely they are to abandon. So would it be possible to remove the following fields from the event sign up form/widget? If this is not possible, that's ok - it's just a "nice to have:"
- first name
- last name
- phone
- also to remove # of participants signed up for an event.
In a previous ticket, one of the support staff removed event capacity, but now it's back.
Thanks,
Kellh
Hello Kelly,
Thank you for reaching out to us.
Could you provide me with more information and screenshots regarding this issue, please?
So I will be able to reproduce it and help you.
Look forward to your reply.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
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I just want to take out the phone and last name field from the events form where a user is signing up for an event