We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi - The email sent to me as admin once a user has booked an event has a grammar problem. Where can I find this notification, so I can fix the grammar? It doesn't seem to appear in the event notifications list that are sent to the user. Perhaps the event confirmation notifications that are sent to the admin live in a different area? See screen shot of the problem.
Thanks, for your help,
Kelly
Hello Kelly,
Thank you for reaching out to us.
There are no separate notifications for admin in Amelia. This is due to a missing placeholder in notifications. Just change the text in notifications and that is it. Also, this is due to two issues
1. First is ours %event_location% placeholder has some issues and it doesn't work at this time. We are aware of this and we are working on it.
2. Second you do not have a location set for that event
hence empty space and that is why it say at (missing locations placeholder there is no locations set) on that date and time.
Once you set the body of notifications per your needs all should be fine.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a lovely weekend.
Kind Regards,
Marko Davidovic [email protected]
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I cannot find this notification in the notifications list. Please tell me where I can find it.
Hello Kelly,
You are using Event notifications as far we can see. Every notification (for services and events) can be found in Amelia/notifications section. In this particular case you were using the Event booked notification
Hope this explains it.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks; this ticket can be closed.
Hello Kelly,
You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables