We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear all,
I'm upgrading a website from basic to pro.
It does not work automatically apparently because i dont see any packages under services after upgrading...
Please inform whether i need to reinstall WP Amelia? What will happen to the existing setup and appointments?
Many thanks to clarify,
Kind regards,
Anke
Hi Marko,
Thanks for your swift reply.
Right after I sent my request the packages were present next to the services so i assume i don't need to reinstall anything.
Just updated the plugin as well and it looks fine.
Regards,
Anke
Hello Anke,
We are delighted to hear that. This could be just a caching issue. In this case you do not need to reinstall anything.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a lovely weekend.
Kind Regards,
Marko Davidovic [email protected]
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