Hello Bérangère,

Thank you for reaching out to us.

First of all please check if you are using the latest version of Amelia (see attachment).

If you activated the purchase code in Amelia Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.

If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures in the article linked below:

https://tmsplugins.ticksy.com/article/17656/

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

It could be a cache issue.

Please deactivate Amelia, clear cache, activate Amelia, clear cache again. You can clear cache with the plugin "W3 Total Cache" or any other, and also clear your browser cache and cookies.

Let us know if it helps, please.

Have a nice day!

Dear Bérangère,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Look forward to your reply.

Have a nice day!

Dear Bérangère,

Thank you,

I changed the theme to the one "Twenty Twenty-Two" and the events started working, so this is a conflict between your theme and Amelia, please contact your site developer and/or your theme vendor to resolve this issue.

If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.

Have a nice day!