We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I support a sailing club that's looking to upgrade their booking system. Amelia is a good fit for events. However can we use Amelia to capture participant info like contact details, experience, emergency contacts, consent etc. We need to allow one booker to book multiple people on multiple dates (e.g. parents for kids).
Hello John,
Thank you for reaching out to us.
For that purpose, you can use the custom fields feature in Amelia. Please note that the custom fields are connected to the appointments/events, rather than the customer, but you can use them so that the customers can enter the additional information that is required.
Hope this helps you.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Thanks for your prompt response Uroš
So if I set up custom fields, does that information get exported as part of the csv?
We need information like Level of Experience for each person even if they are not the person making the booking and we then want to be able to see that on a event register - will the custom fields work for that?
Thanks
Hello John,
Thank you for reaching back out to us.
Yes, the "custom fields" can be exported when exporting attendees of the event.
Hope this helps you.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables