We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello Amelia Team,
we see a Problem what we not expected, since we use the Plugin on a Homepage where we analysis if we load google Fonts.
Amelia Loads GF also when we used our local fonts under Amelia (Anpassungen - Global Settings - Fonts)
And this is the problem. I solved this on another website by deleting this from the code.
Hello Adrian,
You can use another server by choosing Custom Font in Amelia/Customize section. You don't have to use Google Fonts.
You can also download the font pack and load them on your server, so the fonts load from your server directly. If you set the Custom Fonts, they will not be pulled from Google.
The Customize 2.0:
The Customize 1.0:
You should add a URL to the .ttf font. For testing, I downloaded one of the fonts from here, added it to ../wp-content/uploads/fonts/ folder, and pasted the URL to the font, like this:
This is what the form looks like after that:
Hope this helps.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Kind Regards,
Uros Jovanovic
[email protected]
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