Hi, Wendy and Justin

Thank you for reporting this issue.

I can't seem to reproduce it on any chart,  and I tried my local computer,

as well as our Testing site on a live server :

Can you tell me which chart engine are you using,

and could we take a look at the back-end of a couple of charts?

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

If you can also point out a couple of Chart ID's, to know where to look for?

Thank you

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And Justin, it would be good if you can also open a separate ticket - so that we can check out your setup as well, from the back-end;

since that needs to be send as a Private Reply;

or you can wait to see if we find the root of the issue for Wendy's site;

perhaps it turns out it is the same for you, we will see.

Thank you

Hello again, guys - just a small update from my end.

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We have another couple of tickets reporting the same issue.

Are you using highCharts engine for your charts?

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There is a user who found that the highCharts engine's CDN made some update - I am still not 100% sure about this, but we will urgently check it with our developers.

I can share the user's solution with you,  you can try this if you wish and let me know if it worked.

Basically, this is a hook that you can add to your Theme or Child Theme's functions.php :

add_action( 'wp_enqueue_scripts', 'ydc_replace_highcharts_version', 100 );
function ydc_replace_highcharts_version()
{
    // Removing the existing scripts (they were loading the most recent version from Higcharts CDN)
    wp_dequeue_script( 'wdt-highcharts' );
    wp_deregister_script( 'wdt-highcharts' );
    wp_dequeue_script( 'wdt-highcharts-more' );
    wp_deregister_script( 'wdt-highcharts-more' );
    wp_dequeue_script( 'wdt-highcharts3d' );
    wp_deregister_script( 'wdt-highcharts3d' );
    wp_dequeue_script( 'wdt-highcharts-accessibility' );
    wp_deregister_script( 'wdt-highcharts-accessibility' );
    wp_dequeue_script( 'wpdatatables-highcharts' );
    // Enqueing the same scripts, but from the previous version
    wp_enqueue_script( 'wdt-highcharts', 'https://code.highcharts.com/10.2.1/highcharts.js', array(), '10.2.1' );
    wp_enqueue_script( 'wdt-highcharts-more', 'https://code.highcharts.com/10.2.1/highcharts-more.js', array('wdt-highcharts'), '10.2.1' );
    wp_enqueue_script( 'wdt-highcharts3d', 'https://code.highcharts.com/10.2.1/highcharts-3d.js', array('wdt-highcharts'), '10.2.1' );
    wp_enqueue_script( 'wdt-highcharts-accessibility', 'https://code.highcharts.com/10.2.1/modules/accessibility.js', array('wdt-highcharts'), '10.2.1' );
    // Re-enqueing original wpdatatables highcharts script, as that one is local and should be fine
    wp_enqueue_script( 'wpdatatables-highcharts' );
}

Let me know if this helped,  and I will also report back as soon as we hear from our devs.

If that did not help, we would still need to take a look at the back-end WP-Admin.

If you send us any sensitive data, please make sure to mark reply as Private.

Thank you

Hi, Wendy 

Our developers discovered that all wpDataTables versions have a bug with the new version of highCharts, 

when Min and Max values are set for axes. 

They quickly made a workaround fix.

This is not the "final fix", they will still conduct testing to make sure and they should implement the final version of the fix in the upcoming update.

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The workaround is to replace the source files with the files from the zip archive.

The paths are:

wp-content/plugins/wpdatatables/assets/js/wpdatatables/wdt.highcharts.js

wp-content/plugins/wpdatatables/assets/js/wpdatatables/wdt.highcharts.min.js

wp-content/plugins/wpdatatables/source/class.wpdatachart.php

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I am sending you the files as attachments.

Please replace them in your FTP, and let us know if that fixed the issues for you?

Hi, Mathias 

That is strange.

For all other users, it works so far...

We can inspect your site remotely and we should be able to debug the issue.

Can you please open a new ticket,  and send us temporary WP Administrator user access/credentials in a private message,  then we can proceed there to help you investigate this issue?

We would also need access to your FTP.

Just make sure to set the replies/messages as Private if you send any sensitive data such as credentials.

Thank you