Hello Brad,

Thank you for reaching out to us.

If you activated the purchase code in Amelia Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.

If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures below.

MANUAL METHOD 1:

Log into our store with the credentials you received when you purchased the plugin, and download the installation file from there, or from Envato (depending on where you purchased the plugin from).

Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.

When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.

MANUAL METHOD 2:

Log into our store with the credentials you received when you purchased the plugin, and download the installation file from there, or from Envato (depending on where you purchased the plugin from).

1. Use FTP to open /yourwordpressfolder/wp-content/plugins
2. Delete the existing plugin folder ("ameliabooking" or "wpdatatables")
3. Open the zipped file, and extract the "ameliabooking" or "wpdatatables" folder you see in the zip file into ../wp-content/plugins/ folder
4. Go to the WP-admin panel and open the Plugins section
5. Deactivate the plugin, and then activate it again
6. Clear server and browser cache

MANUAL METHOD 3:

Log into our store with the credentials you received when you purchased the plugin, and download the installation file from there, or from Envato (depending on where you purchased the plugin from).

Amelia:

Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

1. Go to the Plugins section, deactivate the plugin, and then delete it (you will not use your data because you made sure the database tables are not deleted).
2. Click on "Add New" in the Plugins section, and upload the previously downloaded file.
3. Activate it and make sure to purge the server and browser cache

Hope this helps you.

Please let me know if you need further assistance.