As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I created a table (sql) that showed correctly yesterday on mobile and desktops, today it will not show correctly on mobile devices unless i turn off server side processing. it shows correctly on desktops though.
only changes were i deleted entries that were entered as a test and I uploaded and activated the master detail plugin.
dont understand why.. but it appears to be working now..will monitor
Hi, Randy
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
I can't see any issues today when I visit the page, I see the table, and can't find any errors in the browser console.
So it seems that the issue is gone.
It is possible that you had some kind of cache and that it got purged in the meantime.
We currently have some issues if you use any caching plugin on pages with our tables ,
and this is only for server-side tables.
It will be best to purge cache on site often,
or even better, if you can disable cache completely only for pages where you have tables.
Our devs are working to improve that in the future, we can't say an ETA but it will be as soon as possible.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables