There is a discrepancy between the time of the chosen appointment and Amelia's schedule. If a customer chooses 11:30, they will receive an email with 11:30 in it, but in amelia it will show as 10:30.
In Google Calendar, it will be displayed as 11:30.
Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, please check if you enabled "Show bookings in customer's time zone" in Amelia's General settings.
If you are in a different time zone than your WordPress site is, and you've enabled this option, the times on front-end will show available time slots in your time zone, which will be the time you set in back-end +/- the time difference (depending on where you are in regards to the time zone set in WordPress' General settings).
Hello,
There is a discrepancy between the time of the chosen appointment and Amelia's schedule. If a customer chooses 11:30, they will receive an email with 11:30 in it, but in amelia it will show as 10:30.
In Google Calendar, it will be displayed as 11:30.
How to solve this problem ?
Thanks,
Noah
Hello Tontale,
Thank you for reaching out to us.
Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, please check if you enabled "Show bookings in customer's time zone" in Amelia's General settings.
If you are in a different time zone than your WordPress site is, and you've enabled this option, the times on front-end will show available time slots in your time zone, which will be the time you set in back-end +/- the time difference (depending on where you are in regards to the time zone set in WordPress' General settings).
Time Zones with Amelia
If you need some further assistance, please don't hesitate to contact us.
Have a great weekend!
Kind Regards,
Stanislav Snagovskiy
[email protected]
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