We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3155797
Gap between the time of the chosen appointment and the schedule
Closed

Comments

  •  2
    TONTALE started the conversation
    October 28, 2022 at 3:55pm

    Hello,


    There is a discrepancy between the time of the chosen appointment and Amelia's schedule. If a customer chooses 11:30, they will receive an email with 11:30 in it, but in amelia it will show as 10:30.

    In Google Calendar, it will be displayed as 11:30.

    How to solve this problem ?

    Thanks,

    Noah

  •  111
    Stanislav replied
    October 28, 2022 at 9:57pm

    Hello Tontale,

    Thank you for reaching out to us.

    Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, please check if you enabled "Show bookings in customer's time zone" in Amelia's General settings.

    If you are in a different time zone than your WordPress site is, and you've enabled this option, the times on front-end will show available time slots in your time zone, which will be the time you set in back-end +/- the time difference (depending on where you are in regards to the time zone set in WordPress' General settings).

    Time Zones with Amelia

    If you need some further assistance, please don't hesitate to contact us.

    Have a great weekend!

    Kind Regards, 

    Stanislav Snagovskiy
    [email protected]

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