Hello Matteo,

Thank you for reaching out to us.

First of all please check if you are using the latest version of Amelia (see attachment).

If you activated the purchase code in Amelia Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.

If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures in the article linked below:

Updating the plugin to the latest version

After that, please try sending an SMS to your number to send a test notification to check if it worked or not.

Please note: SMS often has a status queued but is actually sent.

It is not refreshed automatically. 

You have to press the little refresh icon next to the "queued" status, to see the actual message status.

If it does not work, can you please reach out to the DevOps of your server (or reach out to your hosting provider, and ask them to ask the DevOps) if they can ping our server?

ping smsapi.wpamelia.com

Also, can they whitelist this IP address: 116.203.87.139?

I look forward to your reply.

Have a nice day!

Dear Matteo,

No worries, your English is great!

Please tell me, have you contacted your hosting provider to ping our server as I told you below?

Look forward to your reply.

Have a great weekend!

Dear Matteo,

Thanks for the info,

I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one.

Take care!

Hello Matteo

In order for SMS notifications to work, that IP address needs to be whitelisted by your hosting provider.

Once that's done, you should have no issues using the SMS notifications.

Thanks for the feedback, Matteo!

We'll definitely let our developers know.