We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I created a custom next day reminder.
If the client book at least one day before, it works perfectly fine.
But when the client book for the same day, he also receives my custom next day reminder which is confusing for the client.
Is there a way to avoid to get a next day reminder when the client books for the same day ?
Hello Laurent,
Thank you for reaching out to us.
Unfortunately, you can't do anything about it, that's how cron works. Cron is a WordPress feature, not Amelia's.
Cron checks if something is booked without a scheduled notification being sent. If there is, he sends it. It cannot be prevented from being sent if the cron sees that there is an appointment that has not been reminded.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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