We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3153217
The "package" option is not active
Closed

Comments

  •  3
    Marina started the conversation
    October 25, 2022 at 9:18am

    Hello,

    I have associated my key (with the package) to my production site in order to create packages, but I still don't see the package option.

    The option has been taken into account on the staging but not on my main site, yet the key is identical and it is the latest version of Amelia that is installed.

    Can you help me so that I can use the package option?
    Thanks in advance,
    Marina.

  •  1,712
    Marko replied
    October 25, 2022 at 10:31am

    Hello Marina,

    Thank you for reaching out to us.

    If you do not see your packages option please try to reinstal Amelia to this version that we are sending you in the attachment and also we are sending you a short instruction on how to update Amelia to the latest version.

    Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

    Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.

    When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.

    If you still don't see it, please try the following

    1. Click on F12, then right-click on the refresh arrow of your browser and select the clear cache and hard reload option and after that packages should appear

    2. You can try to access it from a different browser

    3. Try to access the backup from another device and that option should appear.

    Hope this helps. 


    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables