We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi!
Until now, I only used Stripe as a payment method with woocommerce and I just added direct bank transfer to the payment options.
If someone makes a bank transfer reservation, woocommerce set the order to "on hold" but Amelia set this order as "Approved".
We need Amelia to set transfer payments to "Pending" until we confirm that the bank transfer has been made, so we can change the order status to "Approved" manually.
Could you tell me how I can set this up in Amelia and Woocommerce’s settings?
Regards,
David S.
Hi, David
Can you please check out this documentation page about integration with WooCommerce,
and scroll to the section titled as "Connecting statuses in Amelia with order statuses in WooCommerce".
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On the page, you can see more details of how you can set up WooCommerce rules,
and to connect different payment statuses to Amelia's booking statuses as needed.
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This should resolve the issue, but let us know how it goes. Thank you.
Kind Regards,
Marko Davidovic [email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Marko!
Thanks to your instructions, I was able to figure out how to configure the rules to join Woocommerce and Amelia.
Regards,
David
Hello David,
You are most welcome, we are glad that we were able to help you and that everything is fine now.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables