We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have found a way to add an appointment without first knowing the client's name by creating a 'fake' name as you have suggested, however when it comes to me adding the appointment times, the system is only offering me the following time options: 9, 10.30, 12, 1.30, 3.00.
I have checked all the settings and they are correct so I do not know what to do now.
I want to create two appointments on Thursday 27th October, one at 1pm - 2.30pm
and one at 3pm to 4.30pm.
My website guy is also struggling to integrate the calendar onto my site ?
Frustrated.
Hello Virginia,
Thank you for reaching out to us.
For that purpose, you would need to disable the "Use service duration for booking a time slot" option on the Amelia/Settings/General page.
Please let me know if that works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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