Is there a possibility to, when customers schedule appointments during booking of a package, to enable appointment selection at the same time? We are an escape room business and provide packages to book multiple rooms at the same time (with a discount). However now the customer is not able to select multiple appointments at the same time.
An example: The customer selects the package (and needs to schedule all apointments at once), he selects the first appointment on monday 6pm, he then wants to schedule the next appointment also on monday 6pm, but alyhough the employee is still available, the customer is not able to book on monday 6pm, as he already has an appointment at that time.
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As backup we now want to send a coupon code after the first reservation. However, if customers share this coupon code with other people, these other customers are able to use this coupon code on the first reservation, is there a possibility to only accept a coupon code, if the customer already booked an appointment before?
This is designed in that way sot that it prevent double booking. But this can be achieved if you have for example 2 employee and customer can book service 1 from 13 to 14 and service 2 with employee 2 from 13 to14.
This is the only way you can achieve this at this time.
Hope this helps.
If you have any more questions please open another ticket and we will gladly help you there.
The 2 services that mut be booked are connected to 2 different employees. If the customer books to separate appointments (not in the package) appointments can be on the same time. This is however not possible when the user wants to do when bookings are made for a package.
Maybe I misunderstood, and I apologize for that, issue, but we managed to book both appointments from the package for the same time slot without issue.
We found the issue and can see now on your page that you do not have employee choice on your booking form. When your customer can not book the second employee all appointments are booked with one employee and since the employee can not be on two places at the same time this is way they can not book the same time slot.
Please enable employee choice so that they can book the 2 appointments with two different employee and we think that this should help.
Each service is coupled to one employee, so they should not need to select an employee, that is why I removed the select employee option. Because service 1 can only be booked with employee 1 and service 2 can only be booked with employee 2.
If indeed I show the select employee option, they are able to choose employee 2 for service 1, which should not be possible.
We just got the feedback from our colleagues and they have told us that this is not possible at this time. It was my mistake and I apologize for that. It is not possible for the customer to book the same appointment even when it comes to packages because that would lead to double booking, and Amelia is designed to prevent that.
But the idea that it can be done in a package is good and I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
Once again I apologize for my oversite. If you have any more questions please open another ticket and we will gladly help you there.
Either this or resource management would mean a great deal to us. I saw on the roadmap that resource management is already planned. Is there a target date for the feature?
Of course, we understand that. The resources feature should be implemented by the end of the year. Of course, we can not guarantee that but it is in development and we hope that we be able to implement it by the end of the year.
Hi
Is there a possibility to, when customers schedule appointments during booking of a package, to enable appointment selection at the same time? We are an escape room business and provide packages to book multiple rooms at the same time (with a discount). However now the customer is not able to select multiple appointments at the same time.
An example: The customer selects the package (and needs to schedule all apointments at once), he selects the first appointment on monday 6pm, he then wants to schedule the next appointment also on monday 6pm, but alyhough the employee is still available, the customer is not able to book on monday 6pm, as he already has an appointment at that time.
---
As backup we now want to send a coupon code after the first reservation. However, if customers share this coupon code with other people, these other customers are able to use this coupon code on the first reservation, is there a possibility to only accept a coupon code, if the customer already booked an appointment before?
Kind regards
Hello Ilse,
Thank you for reaching out to us.
This is designed in that way sot that it prevent double booking. But this can be achieved if you have for example 2 employee and customer can book service 1 from 13 to 14 and service 2 with employee 2 from 13 to14.
This is the only way you can achieve this at this time.
Hope this helps.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hi Marko
The 2 services that mut be booked are connected to 2 different employees. If the customer books to separate appointments (not in the package) appointments can be on the same time. This is however not possible when the user wants to do when bookings are made for a package.
Kind regards
Ilse
Hello Ilse,
We have tested this on your site and you can see in the screenshot that everything is working
As far as we can see everything is fine.
Kind Regards,
Marko Davidovic [email protected]
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Hello Ilse,
Maybe I misunderstood, and I apologize for that, issue, but we managed to book both appointments from the package for the same time slot without issue.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Hello Ilse,
We found the issue and can see now on your page that you do not have employee choice on your booking form. When your customer can not book the second employee all appointments are booked with one employee and since the employee can not be on two places at the same time this is way they can not book the same time slot.
Please enable employee choice so that they can book the 2 appointments with two different employee and we think that this should help.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hi Marko,
Each service is coupled to one employee, so they should not need to select an employee, that is why I removed the select employee option. Because service 1 can only be booked with employee 1 and service 2 can only be booked with employee 2.
If indeed I show the select employee option, they are able to choose employee 2 for service 1, which should not be possible.
Kind regards
Ilse
Hello Ilse,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko,
Great, thank you!
Hello Ilse,
We just got the feedback from our colleagues and they have told us that this is not possible at this time. It was my mistake and I apologize for that. It is not possible for the customer to book the same appointment even when it comes to packages because that would lead to double booking, and Amelia is designed to prevent that.
But the idea that it can be done in a package is good and I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
Once again I apologize for my oversite. If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hi Marko,
Ok thank you for your time.
Either this or resource management would mean a great deal to us. I saw on the roadmap that resource management is already planned. Is there a target date for the feature?
Ilse
Hello Ilse,
Of course, we understand that. The resources feature should be implemented by the end of the year. Of course, we can not guarantee that but it is in development and we hope that we be able to implement it by the end of the year.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables