We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I think this comes from the latest upgrade of Amelia. I have made a booking for myself with myself (i.e. on behalf of others) through the interface at https://www.psyctc.org/psyctc/booking-meetings-with-me/. That shows in the appointments list and if I mark it approved it changes to approved on the page but there is no message in the page (usually there is a pop up) and the appointment isn't confirmed: no Emails and if I refresh the page it is there as pending. Surely this is basic functionality that should just work?
I would really like to be able to confirm by just replying to the Email that tells me I have a pending appointment. The whole logging in, finding the appointment and approving it is clunky and time wasting. But that's a separate issue.
Yup same with me. We rely on this software, and it's just pathetic that the key core functionality does not work. It seems that Amelia are so focused on adding new features that they lose touch with the most important stuff. Maddening.. at least I now know it wasn't my fault.
Have reported similar - looks like something broke in latest version and they're working on it.
https://tmsplugins.ticksy.com/ticket/3150952/
Hello Chris, Matthew and Mat,
Thank you for reaching out to us.
We have noted that this is an issue with the latest update of the Amelia plugin, and we will release an update with a fix for this today. Please install it once released, test it out and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi there,
What is the update on this bug? Would be good to fix it today.
Thanks,
Matt
Hello Chris, Matthew and Mat,
The update has been released, can you please install it, test it out and let us know if the issue is still the same?Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I can now update Status directly from the Appointments listing and the changes are sticking. Thanks.
Hello Mat,
Glad to hear that the issue has been resolved.
Please let us know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
yes, looks to be working alright now... thank you for fixing. Please stay as robust as possible! Cheers, Matt
There are other glitches I noticed in my other tickets, will deal with them separately. Cheers
Hello Matthew,
Thank you for your update. We will respond to the other ticket that you created as soon as possible.
Please let us know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables