Hello Kelly,

Thank you for reaching out to us.

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

Is there any error when adding a Google Account?

If so, please check the following articles:

"Unable to connect to Google Calendar" error in Employee's Profile

Google Calendar - Redirect URI Mismatch (error 400)

I have a feeling that you already checked all of this > properly connected the employee to that Google Calendar that has the busy slot created;

but if you could double-check all of these points to be sure, and in the end if you can check the maximum number of returned Events > sometimes if that number is set too low > the max number is reached > then the Calendar stops sending new Busy slots over to Amelia.

Here is what to check :

Did you enable this setting in Amelia settings > Integrations > Google Calendar: 'Remove Google Calendar Busy Slots' :

And did you connect the employee to their Google Calendar on the employee profile?

Another important note: In order to use 2-way Google synchronization properly your employees should set statuses of the events in their Google calendars as Busy. That way, time slots occupied by those events will be removed from Amelia calendar.

Also, please check this number , in Amelia settings / Integrations / Google Calendar :

Maximum Number Of Events Returned:

If you set this too low, such as 50  >  After the Calendar returns 50 events, it will stop making Busy Slots in Amelia ,  so please increase it to a higher number.

Depending on your server performance, if it is not great, perhaps try with lower numbers first, such as 1000;

but if you have a good server, try 2000.

More details on this page, if you can please double-check everything from there as well.

Look forward to your reply.

Have a nice day!

Dear Kelly,

You are welcome, I am glad I could help.

I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.

My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind? 

Can you, please, leave a review on the Lite version of Amelia if you have an account at wordpress.org and have a couple of minutes? No need to write any specific text.

It’d mean a lot to us, and as a token of our appreciation, we would like to offer you a $10 credit for SMS notifications.

Thanks in advance.

Have a great day!