We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I like the new booking interface, it's more clean and structered. Many thanks!
There is a problem during the payment process. The switcher form one to the next window say always "next". Even on the payment page ist says "next". But this is not allowed in Germany. I think actually it nowhere allowed. The button has to be called "buy now" at some point.
Example: I put in a coupon code, add it and the page says something about an onsite payment. The button still says "next". I click, payment done! Nice but not allowed.
This happens with a real payment and a coupon. So there never appears a "buy now button" on the payment site.
Because there a several next buttons, I cannot simply change the translation to "jetzt kostenpflichtig bestellen" because then all next buttons would called like this.
Can you help? I need a proper "selling the product button" on the payment site. In the classic view there was no problem with that.
Regards,
Mario Hartmann
Screeshot
Found the solution, Thanks!
Hello Mario,
Thank you for reaching out to us.
We are glad to hear that you have managed to sort everything out.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a lovely weekend.
Kind Regards,
Marko Davidovic [email protected]
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