this issue has now been escalated to our Developers Team, they will conduct further investigation to see why the Custom fields are not being recorded when booking from the front-end.
We will keep you posted on the progress.
Thank you again for your patience and cooperation.
Hi,
We have a high-priority issue in our PRODUCTION site.
Custom fields that had been working properly are no longer working or populating in Amelia emails or WooCommerce emails.
The custom fields appear to be set up up properly, with the correct short code (See New Package to Tutor email).
The custom fields are set to be associated with the correct Service.
Any ideas why this would happen?
Screen shots attached.
any updates on this?
Hi, Hank
Apologies for the waiting time.
We are now able to connect to the SFTP, and in the meantime we escalated this case to the highest level within our Team.
I will keep you posted, we should have an update for you very soon.
Sorry once again that it is taking so long, we will do our best to isolate the issue as quickly as possible.
I will let you know if our 2nd level Team needs anything else.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi, Hank
Just to let you know,
this issue has now been escalated to our Developers Team, they will conduct further investigation to see why the Custom fields are not being recorded when booking from the front-end.
We will keep you posted on the progress.
Thank you again for your patience and cooperation.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
OK, thank you. This is taking a very long time.