We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, i have an issue, i use one api for two websites, on the first one everythings works perfectly, on the second one i cannot connect to the google account, i checked every settings and everythings is correct but the issue still here.
Hello Romain.
Thank you for your purchase.
Please check out this article about the issue you're experiencing: https://tmsplugins.ticksy.com/article/17655/
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks for your answer, that's works perfectly but an issue still here, the website who had the google account issue, looks like not synchronised with my google calendar, when i order an event on the website, i can see it on my google agenda but when i add an event in google agenda, the date still available on the website
Hi again Romain
Please access Settings/Integrations/Google calendar (on the site that's experiencing the issue) and make sure that the "Remove Google Calendar Busy Slots" is enabled.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
OK thanks for your help, i have a last question, is it possible to add events for each websites in differents calendar name in my google calendar?
Hello again Romain.
If your employees have multiple calendars in their Google Account, you can link each calendar to a different site, so for example "Calendar1" from [email protected] would be linked to website1.com, "Calendar2" from [email protected] would be linked to website2.com, and so on.
If I didn't understand your question, please explain in more detail.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ok yes that was my question thank you, but how can i do that please ?
and unfortunatly something else, i activated the "Remove Google Calendar Busy Slots" function on both websites, that worked perfectly until now, i don't know why, if i add an event for an entire day of just few hours, it still available on both websites...
I'm sorry for taking your time, do you know why i have this please ?
Hello Romain
You simply need to access Amelia/Employees and edit the employee you want to link "Calendar1" from [email protected] with his profile on website1.com.
Then, you'd access Amelia/Employees and edit the employee you want to link "Calendar2" from [email protected] with his profile on website2.com.
For the Google Calendar busy slots - please access Settings/Integrations/Google Calendar, and check what "Maximum number of events returned" is set to. Select a high number there, 1000 or even 2500 and then test again - it should be blocking all events your employees are connected to.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables