We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3149338
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Comments

  •  2
    Jean-Marc started the conversation
    October 19, 2022 at 8:51am

    hi,

    I'm using the Amelia version 5.4 so the last one.
    And I have exactly the same problem as in this ticket.

    5947803742.png

    I've followed the recommandations :

    7363373622.png

    and

    1. I'm using their SMTP settings and it's also used with my outlook.  Outlook is working well with these SMTP settings by the way.
    2. PHP version is 7.4
    3. Yes they are
    4. ?  I don't know how to check that
    5. No

    Thanks for your help!

  •   Jean-Marc replied privately
  •  2
    Jean-Marc replied
    October 19, 2022 at 9:28am

    It's solved !!!
    MLy password had changed by somebody else and I didn't notice it.

    Embarrassing...

    By the way, it would be very usefull to have a log page with history of sent messages and eventually their error message.

    Have a nice day!

  •  111
    Stanislav replied
    October 20, 2022 at 5:33pm

    Hello Jean-Marc,

    Thank you for reaching out to us.

    I am glad that you solved this issue.

    Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list and look into some possible solutions on plugin side in the future.

    And I'll kindly ask you to add it as a feature suggestion on this page https://features.wpamelia.com/. 

    Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.

    Have a nice day!

    Kind Regards, 

    Stanislav Snagovskiy
    [email protected]

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