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  Public Ticket #3149293
Plan upgrade
Closed

Comments

  • Sujoy started the conversation

    Hi, 

    if i purchase the basic plan now and then later want to upgrade to Pro plan , is it possible ? 

    At the time of upgrade , do i need to pay the balance amount or the full amout for Pro plan ? 

  •  2,576
    Aleksandar replied

    Hello Sujoy.

    Thank you for reaching out to us.

    Licenses can be upgraded to higher tiers through our store, by clicking on the "Upgrade" button:

    2046443646.png

    A new modal opens up where you can choose available upgrade plans:

    4800215339.png

    Please note that the Lifetime purchases can't be switched to Subscription plans, so if you have a Pro Lifetime plan, you cannot upgrade to a Developer Subscription, only Developer Lifetime. Also, depending on the license you currently have, different options will be offered in the modal.

    What you should know about the upgrade:

    The price that you will pay for the upgrade will be a pro-rated charge, meaning you won't be paying for the price difference between licenses, since we cannot refund the time spent on the license you currently have.

    Example:

    You bought a Basic Yearly license for Amelia, which costs $79 (roughly $0.22 per day).

    After 100 days, you want to upgrade to Pro Yearly, which costs $119 (roughly $0.33 per day).

    Time remaining on Basic (what going to reduce the upgrade price): $58.3 (265 * 0.16)

    Time spent on Basic: $22 (100 * 0.22)

    Time remaining on Pro: $87.45 (265 * 0.33)

    So, the price is not Pro - Basic (119-79=40), but instead a pro-rated charge, and you are going to be charged around $87.45 - $58.3 = $29.15.

    If you're upgrading from a yearly subscription license to a yearly subscription license, it still renews on the same date (1 year after purchase) and your purchase code remains the same. This is basically why the prices are pro-rated.

    Please note: Directly upgrading Lifetime licenses purchased after June 1st, 2021 is currently not possible, but you can, of course, acquire a new license and receive a refund for the previous purchase. You would need to purchase a new Lifetime License and reach out to us through a ticket, posting both purchase codes in a PRIVATE ticket, and our support managers will refund the amount of the originally purchased license retroactively.


    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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