We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have a custom URL set in the Services>[selected service]>Settings>General>Redirect URL After Booking.
But it is not redirecting to the custom URL. It still shows the generic Amelia "congratulations" page:
I will make another reply with actual URL's to my site.
I saw a feature request on your features site asking for this function and it confused me because I thought it was already a thing?! https://features.wpamelia.com/1128 So I tested out my custom URL redirect and found it isn't working.
Thank you!
Hello again Jason,
Thank you for reaching out to us.
Everything is fine once you click on the finish you will be redirected to the page that you have set up. This is how Amelia works. You can see it in the screenshots that we are sending you
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Marko,
Ok, thank you for explaining that. I didn't realize one has to press "Finish" to see the URL redirect page.
Now is it possible to replace the word "Finish" with "Book another appointment" and I'd set the redirect page to the scheduling page?
Also, I assume that someone who booked an appointment on my site about 8 hours ago with the email address starting with "adad" and named "Amelia Customer" was you testing the links?
Thank you so much,
Jason
Hello again Jason,
You are most welcome. We are here to help as best as we can. You are using the old booking form and this is possible on the new booking form
Yes, that was us testing, we had to test to see if it was working. Hope you do not mind.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables