We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi. Is it possible to cancel a service for a specific date? The only way I can see to do it is to put the employee on holiday, but this will then cancel all of their services during that particular period.
Eg, an employee leads 3 classes on a specific date, but I want to cancel only 1 of those classes on that date, and leave the cancelled class available to book on other dates (so hiding it isn't an option either).
Thanks
Hi, Alex
Thanks for reaching out to us
If you wish to create a specific working hour schedule for a certain day,
but to have "regular schedule" on other days,
you can try to create a "special day" for the employee.
Here is my example - if i have regular work hours like this :
-
if we want to "make him unavailable" from 12 until 15 hours; but available for the rest of the shift;
i add a special day, and this will override the work hours for that day only :
Then if someone tries to book on that day, the customers will only see the available time slots for the time you set here.
-
You can see more about Special Days in Amelia here.
Let us know if that works as a solution?
Thank you
Kind Regards,
Stanislav Snagovskiy
[email protected]
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