Hi,

I would like to understand how appointments booked using a package are treated when cancelled. I couldn't find any info in your doc about it.

Let's say a user purchases a package, and books a few appointments (during package purchase or later from his dashboard).

Question:

1. When the user cancels such appointment: he gets 1 'credit' back to book another one, right?

2. When an employee or admin cancels such appointment, does the customer get 1 'credit' back too?

If answer is yes:
3. Is there a way to cancel such appointment without the user being re-credited?

4. Is there a way to see/manage a customer package "credit" balance?

My point is as an admin I can't tell an employee or customer how many credit they have left, I have no way to add or remove some neither.

Thank you for your help on this,

Martin