We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3148274
Package appointment cancellation
Closed

Comments

  •  5
    Marti started the conversation
    October 17, 2022 at 9:25pm

    Hi,

    I would like to understand how appointments booked using a package are treated when cancelled. I couldn't find any info in your doc about it.

    Let's say a user purchases a package, and books a few appointments (during package purchase or later from his dashboard).

    Question:

    1. When the user cancels such appointment: he gets 1 'credit' back to book another one, right?

    2. When an employee or admin cancels such appointment, does the customer get 1 'credit' back too?

    If answer is yes:
    3. Is there a way to cancel such appointment without the user being re-credited?

    4. Is there a way to see/manage a customer package "credit" balance?

    My point is as an admin I can't tell an employee or customer how many credit they have left, I have no way to add or remove some neither.

    Thank you for your help on this,

    Martin

  •  1,712
    Marko replied
    October 18, 2022 at 9:00am

    Hello Marti,

    Thank you for reaching out to us.

    1. Yes they do

    2. Yes they do

    3. Unfortunately, currently, this feature is not built-in in Amelia.

    4. Yes of course you can see that in services/packages/manage packages like this

    3430918304.png

    You can see everything and you can book for a customer and you can cancel their appointments.

    If you have any more questions please open another ticket and we will gladly help you there.

    We wish you all the best.

    Have a nice day. 

    Kind Regards, 

    Marko Davidovic [email protected]

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