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Hi,
I would like to understand how appointments booked using a package are treated when cancelled. I couldn't find any info in your doc about it.
Let's say a user purchases a package, and books a few appointments (during package purchase or later from his dashboard).
Question:
1. When the user cancels such appointment: he gets 1 'credit' back to book another one, right?
2. When an employee or admin cancels such appointment, does the customer get 1 'credit' back too?
If answer is yes:
3. Is there a way to cancel such appointment without the user being re-credited?
4. Is there a way to see/manage a customer package "credit" balance?
My point is as an admin I can't tell an employee or customer how many credit they have left, I have no way to add or remove some neither.
Thank you for your help on this,
Martin
Hello Marti,
Thank you for reaching out to us.
1. Yes they do
2. Yes they do
3. Unfortunately, currently, this feature is not built-in in Amelia.
4. Yes of course you can see that in services/packages/manage packages like this
You can see everything and you can book for a customer and you can cancel their appointments.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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