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Sometimes when I go to schedule an appointment on the back-end pages or Employee Panel and I go to Choose Customer and start to type in their name for an existing customer, it doesn't always find them in the system.
For example, let's say their name is "Meesha" which around here is an extremely unique name. So I type in Meesha, and it should immediately find her in the system, but sometimes it returns "no data". So if I delete a character or two (or add a space after their first name), then sometimes it will finally find them, but not always!
So this is especially frustrating when it comes to trying to schedule an established client quickly! Why is this a problem? Is it bug in Amelia or a problem on my Wordpress side of things?
The screenshot shows an example of this. I definitely DO have a customer named "Betsy", but when I type that name into the system, it returns as NO DATA.
Now if I put a single space after the name (you can see the cursor), it works. Or if I only type "Bets" it will find it. But an exact match doesn't find her name in the system.
Hello Jason,
Thank you for reaching out to us.
First of all please check if you are using the latest version of Amelia (see attachment).
If you activated the purchase code in Amelia Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.
If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures in the article linked below:
Updating the plugin to the latest version
It could be a cache issue, please clear your browser cache and cookies and try it again please, you can also try it in another browser.
Let me know if it helps, please.
Look forward to your reply.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stanislav,
Thank you for all those suggestions. No, I'm not yet on the latest version of Amelia. I'll update it soon and also try clearing cache. Glad to know this isn't an expected reaction :)
Jason
Dear Jason,
You are welcome,
I checked with our developers, and they know this issue, but it is not easy to solve. We will be completely redesigning the Amelia backend, so until this happens this will not be changed, and unfortunately, I will not be able to provide you with an ETA, but we will try to resolve this as soon as possible.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables