We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3148091
Saving or moving a calendar
Closed

Comments

  • Mike started the conversation
    October 17, 2022 at 4:01pm

    I want to know if I remove Amelia from my website and reinstall will I lose the set up calendar or is it backed up and will be available again? Or... Is there a way to back up my configured calendar and reinstall it?

    I have two versions of my website on my local host and want to move the calendar to the second wordpress site and delete the first one. 

  •  111
    Stanislav replied
    October 18, 2022 at 8:02pm

    Hello Mike,

    Thank you for reaching out to us.

    We do not work with migrations and this is not our area of expertise. But we will try to help as best as we can.

    Other than cloning your website, there's a way to migrate only Amelia's database tables.

    There are around 47 tables with wp_amelia_ prefix that need to be moved. Please note that wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_ tables.

    Besides that, you also need to go to wp_options and search for option_name "amelia_settings" - that returns one row, so you need to copy the option_value and paste it in the same field on the other site. Note that this contains all info from your old website, so you will need to replace the URLs in this cell.

    Hope this helps.

    If you have any more questions please open another ticket and we will gladly help you there.

    We wish you all the best.

    Have a nice day. 

    Kind Regards, 

    Stanislav Snagovskiy
    [email protected]

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