We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3147897
Google Calendar no longer reading
Closed

Comments

  • Jessica McGovern started the conversation
    October 17, 2022 at 12:00pm

    Up until recently, the calendar worked perfectly but it is no longer reading the Google calendar (write is fine) for events put in manually to the calendar for the employee. 

    • The max events are set to 2500 in integration settings
    • Integration is working fine for hooks and APIs etc
    • The events on the Google side are set to busy and under the right calendar,
    • The employee calendar in Amelia is set correctly also as above

    There is no clear reason why this is happening from my side. 

    Plugin is updated, as is WP.

    Please help ASAP

  •  1,725
    Marko replied
    October 18, 2022 at 6:12am

    Hello Jessica,

    Thank you for reaching out to us.

    Send us a couple of screenshots so that we understand what you mean exactly, and we will gladly test everything.

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Looking forward to your reply.

    Kind Regards, 

    Marko Davidovic [email protected]

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