We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3147690
compte client
Closed

Comments

  • Constantin started the conversation
    October 17, 2022 at 8:13am

    Bonjour,

    Etant une salle de sport, j'utilise le système de réservation. 

    Aujourd'hui, le service "séance entrainement" est visible sur mon espace de réservation du site internet. 

    J'ai crée des packs en lien avec ce ou ces services. 

    Mes clients ont accès à leurs espace client pour voir leurs rdv. 

    Je souhaiterai pouvoir créditer des packs en back end à mes clients pour qu'il puissent avoir le décompte de leurs séances dans leurs espace client. Ces packages ne doivent pas être visible en front-end. 

    Aujourd'hui ils sont visible en front-end et cela me pose soucis. 

    Comment est-il possible de valider des achats de packages sans passer par le frond-end ? 

  •  1,725
    Marko replied
    October 17, 2022 at 10:18am

    Hello,

    Thank you for reaching out to us.

    Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apologize in advance if we misunderstood some segments of your message, and we also ask you to please translate your future messages to English.

    Thank you for your understanding.

    Looking forward to your reply.

    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

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  • Constantin replied
    October 18, 2022 at 6:51am

    Thank's Marko. 

    This is my request. 

    Being a gym, I use the reservation system.
Today, the "training session" service is visible on my booking space on the website.
I have created packs related to this or these services.
My clients have access to their client area to see their appointments.
I would like to be able to credit packs in the back end to my clients so that they can have the count of their sessions in their client area. These packages should not be visible on the front-end.
Today they are visible on the front-end and that worries me.
How is it possible to validate purchases of packages without going through the front-end?


  •  1,725
    Marko replied
    October 18, 2022 at 9:49am

    Hello again,

    We are not sure what you want to achieve, but we will try to help you.

    If we understand you correctly, you want to have packages, but you don't want them to be displayed on the front end.

    It is possible, but you need to know that the only way of payment, in that case, is on site.

    You can show only services without packages with the help of our shortcode like this [ameliabooking show=services] if you have Packages enabled, but you only want to show services in the form.

    You can also book packages from back in services/packages/book package

    5118319100.png

    Hope this helps.

    If you have any more questions please open another ticket and we will gladly help you there.

    We wish you all the best.

    Have a nice day. 


    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables