We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3146930
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Comments

  •  6
    Paul Kim started the conversation
    October 15, 2022 at 11:47am

    Hi,

    I have made one booking form using step by step 2.0 form on "customize" menu in the Korean language as attached 1. However, It is not saved and goes back to the English language again as attached 2. And when I applied a short code as attached 3, it shows the English language as attached 4.

    Could you let me know how to apply the local language not back to the English language?

  •  111
    Stanislav replied
    October 17, 2022 at 5:52pm

    Hi Paul,

    Thank you for your purchase.

    Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you to install Loco Translate and then to translate these string.

    If you want to use POEDIT then this is an instruction:

    1. Download the Amelia plugin from our TMS Store or from email that you receive when you made purchase and save the .zip file on your computer.

    2. Unzip downloaded .zip file.

    3. You need to download and install POEDIT. 

    4. After that open the program and open the file from the extracted folder on your computer ameliabooking/languages/fr_FR/wpamelia-fr_FR.po.

    5. Translate all the strings that are not translated

    6. Save the translation.

    7. Go to ameliabooking/languages/fr_FR/ folder and copy these two files called wpamelia-fr_FR.po and wpamelia-fr_FR.mo back to your website in the location ../wp-content/plugins/ameliabooking/languages/fr_FR/.

    This is example for French language, but you will choose yours.

    Hope this helpssmile.png If you have any more questions, don't hesitate to ask.

    Kind Regards, 

    Stanislav Snagovskiy
    [email protected]

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