Hi - the times for my events are showing correctly on the calendar, but the times are not correct on the Save to Calendar files (.ical and Google, etc). They are showing 4 hours earlier. I tried changing my wordpress time zone from just UTC to New York time, but that changed all my event times back 4 hours and I was not able to edit them to the correct times.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Sent. I do want to add that the calendar attachment file on the notification email was correct. It's the drop down options right after you register on the page that are not correct. Thanks.
Where are you actually located? If you are in New York's time zone, you will need to make the change in WordPress' general settings. Your existing appointments will be messed up, but all future appointments will be booked in the correct time zone.
Unfortunately, if the time zone was incorrectly set in the beginning, it's only a matter of time before you'll need to change the time zone and affect all appointments. For example, the US applies Daylight Savings Time before Europe, so there would be a lot of inconsistency when that happens.
The Google/Outlook/Yahoo/iCal calendars all follow your account settings, so if the account you're trying to add the appointment to is incorrectly configured - this can also cause this behavior. Amelia sends out the database date and time (which is set to UTC in most cases), and all calendars recognize this time as the time that needs to be converted based on the settings within the calendar's profile.
Please let me know if you're not in New York's time zone, and whitelist Serbia and France since we can't access your site from either of those two countries:
Hi - the times for my events are showing correctly on the calendar, but the times are not correct on the Save to Calendar files (.ical and Google, etc). They are showing 4 hours earlier. I tried changing my wordpress time zone from just UTC to New York time, but that changed all my event times back 4 hours and I was not able to edit them to the correct times.
Hello Amy,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
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Sent. I do want to add that the calendar attachment file on the notification email was correct. It's the drop down options right after you register on the page that are not correct. Thanks.
Hello Amy
Sorry for the delay.
Where are you actually located? If you are in New York's time zone, you will need to make the change in WordPress' general settings. Your existing appointments will be messed up, but all future appointments will be booked in the correct time zone.
Unfortunately, if the time zone was incorrectly set in the beginning, it's only a matter of time before you'll need to change the time zone and affect all appointments. For example, the US applies Daylight Savings Time before Europe, so there would be a lot of inconsistency when that happens.
The Google/Outlook/Yahoo/iCal calendars all follow your account settings, so if the account you're trying to add the appointment to is incorrectly configured - this can also cause this behavior. Amelia sends out the database date and time (which is set to UTC in most cases), and all calendars recognize this time as the time that needs to be converted based on the settings within the calendar's profile.
Please let me know if you're not in New York's time zone, and whitelist Serbia and France since we can't access your site from either of those two countries:
Looking forward to your response!
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables