We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi!
I have problem, because something is stripping out new lines from filled custom_fields (textarea) I use for events.
I want them to show on admin panel + in cvs I'm downloading...
When I fix it (edit on admin panel) they are propagated properly.
Any suggestions?
Hello Leszek,
Thank you for reaching out to us.
Could you provide me with screenshots regarding this issue, please?
So I will be able to reproduce it and help you.
Look forward to your reply.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hm... Ok, I'll try:
1. FIll in Textarea fields with multiple lines in event booking form:
2. See what is on admin panel:
As You can see there is difference - no new lines that I've added in the form but spaces. How we could change this behaviour?
When I edit data in admin panel new lines are popagated properly
Dear Leszek,
Thanks for the information provided, I need to check it with our developers, and I reach out to you as soon as I hear back from them,
Thanks for your patience.
Have a great weekend!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Any feedback from devs?
Dear Leszek,
This is a courtesy follow-up to confirm we are still working on your inquiry, but it is taking a little bit longer than expected to review your case. We're working on it though and will be in touch shortly.
Thanks for your patience for now.
We look forward to resolving your request!
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Is there any chance to get feedback about my issue?
Dear Leszek,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Our developers isolated the bug, and they'll add it to their queue for fixing. We don't have an ETA on when the fix will be available, but please keep an eye on our changelog https://wpamelia.com/changelog.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables