Hello Javier,

Thank you for reaching out to us.

Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. 

Since a lot has been lost in translation, please translate your messages to English.

Thank you for your understanding.

Looking forward to your reply.

Hello Javier,

No worries just translations wasnt very good and we didn't quite get everything.

1. You can translate Amelia on English and Spanish but Basque is unavailable for know. 

2. - I know I can book appointments by the hour. Can you also make reservations for courses of one day and time? - We do not know what you want to achieve but the maximum length of the appointment is 23.30 minutes if you want more then that you can use the Events feature. So that you can create multi-day events. You can read more about events on this link https://wpamelia.com/events/

3. Yes of course. You can do that with out custom fields. 

You can buy our license and try Amelia out. We offer a 15-day money-back guarantee, and in that period of time, you test everything and see if Amelia fits your needs.

We wish you all the best.

Have a nice day. 

Hello Javier,

We will have to check if this is possible. We will forward your ticket appropriate sector. Once we get the feedback we will contact you again.

Talk to you soon. 

Hello Javier,

We just got the feedback from our colleagues and they have told us that the plugin can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI.

If you want to use POEDIT then please follow these instructions:

1. Once you buy the license download Amelia from our TMS Store and save the ameliabooking.zip file on your computer.

2. Unzip downloaded file.

3. Download and install POEDIT. 

4. After that, open the program and open the file from the extracted folder on your computer ameliabooking/languages/en_US/wpamelia-en_US.po.

5. Translate all the strings on your language.

6. Save the file as the plugin suggests (the language code; for example wpamelia-id_ID.po if your language is Indonesian) and it will generate a new wpamelia-id_ID.mo file. You can find your language code here. 

7. Go to ameliabooking/languages/ folder and create a new folder. Name it as the language code for your language (in our case, for Indonesian, it is id_ID) and then copy these two files called wpamelia-id_ID.po and wpamelia-id_ID.mo into it. Proceed with copying the whole folder id_ID back to your website in folder ../wp-content/plugins/ameliabooking/languages/.

Of course, you will use language code for your language (we use Indonesian language, and its language code "id_ID" is just an example).

When you finish that, it would be nice to send us the translation, so we can include it in our next major update so you don't have to copy this folder from local machine on every update.

Hope this helps. 

Hello Javier,

Thank you for reaching out to us.

If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there has been a lot of abuse. 

Because if the license has expired and the subscription has not been renewed, these users do not have access to our support, the same applies to licenses that are purchased through Envato. 

Licenses purchased through Envato have access to our support for only 6 months when that time period has to elapse they have to contract Envato to extend the time for support.

We hope you understand.

When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

Our policy is to have one issue or question per ticket because of the reasons that are described already.

Thank you for understanding.

1. You need to check the working hours of your employee, to check whether that time slot is perhaps already occupied. Also, cehck the minimum required time before booking

2. No, you can add a page on your site where they can read more about it.

To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor tag like this:

<a href="https://wpamelia.com/terms-and-conditions/" target="_blank">Terms & Conditions</a>

So this text appears as a hyperlink that opens a new tab (target="_blank") and takes the customers to your Terms & Conditions without them leaving the booking form. So the custom field on the back-end would look like this:

As you can see, we made this radio button a mandatory field, so no one can book an appointment without checking the "I agree" button.

3. The working hours of the service depend on the employee. So, do you want a service to work from 8 to 12 and from 12 to 17 until Friday during employee working hours.

If you have any more questions please open another ticket in Amelia category and we will gladly help you there.

Our policy is to have one issue or question per ticket because of the reasons that are described already

We wish you all the best.

Have a nice day.