We have successfully set up Google Calendar sync and it works well at booking appointments and then removing them from our calendar when they are cancelled. However, if we have pre-booked events in our Google calendar (not added via Amelia), Amelia allows people to book during these times that are already taken up on our calendars. How do we fix this? We also use our Google calendars for other appointments that aren't booked via Amelia, and want Amelia to be aware of these so that people cannot book during these times that are already blocked out in our calendar.
Hi there,
We have successfully set up Google Calendar sync and it works well at booking appointments and then removing them from our calendar when they are cancelled. However, if we have pre-booked events in our Google calendar (not added via Amelia), Amelia allows people to book during these times that are already taken up on our calendars. How do we fix this? We also use our Google calendars for other appointments that aren't booked via Amelia, and want Amelia to be aware of these so that people cannot book during these times that are already blocked out in our calendar.
Thanks,
James
Hello James,
Thank you for reaching out to us.
You need to check a couple of things
1. In settings/integrations check if you have set the Maximum Number Of Events Returned to 2500
And make sure to purge the cache after that
2. Check if remove busy time slots is enabled
3. Check if those events in the calendar are set to busy.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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