We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
We have successfully set up Google Calendar sync and it works well at booking appointments and then removing them from our calendar when they are cancelled. However, if we have pre-booked events in our Google calendar (not added via Amelia), Amelia allows people to book during these times that are already taken up on our calendars. How do we fix this? We also use our Google calendars for other appointments that aren't booked via Amelia, and want Amelia to be aware of these so that people cannot book during these times that are already blocked out in our calendar.
Thanks,
James
Hello James,
Thank you for reaching out to us.
You need to check a couple of things
1. In settings/integrations check if you have set the Maximum Number Of Events Returned to 2500
And make sure to purge the cache after that
2. Check if remove busy time slots is enabled
3. Check if those events in the calendar are set to busy.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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