We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Is it possible to re-send a confirmation email that was sent out to a client who booked earlier? They didn't receive the first one because of email issues on their end, so I would like to send it just as it went out upon booking. Thanks!
Hello Maurizio.
Thank you for reaching out to us.
Unfortunately, if the email was sent, there's no way to resend it.
Only if Amelia failed to send a notification would you be able to resend it by adding a custom cron job (we would be able to provide this for you), but if the email was sent from Amelia, but due to technical difficulties, your customer hasn't received it - there's no way to resend it.
We will be working on this in the future, but I don't have an ETA on that yet.
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables