We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
we edited the content of our e-mail notification, but the mails which are being send ti the clients are still with the old content. The test e-mail shows the new content. I tried clearing cache and updating to the new version of the plugin, but it did not help.
Hello Oliver,
Thank you for reaching out to us.
Please check if you have added the new language to the notifications. You should only do that if your site is multilingual. In case you have added it you need to write the template for that language also. Also, Amelia follows page locale and based on that the notifications template will be sent.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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Hey Marko,
The notification is sent in German, but an old version of the German notification. I don't think that it has anything to do with the selected language.
Could you please check again, what might be the reason for the issue?
BEst Oliver
Hello Oliver,
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Marko Davidovic [email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Oliver,
You have added the German language as we suspected in the notifications and that is the reason why different templates were sent. We gave disabled the German language in the notifications since you do not or should have it if you do not send notifications in several languages.
Now only the template that is in notifications is going to be sent. If you need to modify it you can and only that one will be sent.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks a lot for fixing it. I did not understand at first what needed to be done.
So now everything is fine.
Beste
Oliver