We are experiencing an issue with the stepped booking system. If we select one of the extra services, the calendar shows an invalid date and NaN in the year selector. All dates in the calendar are unselectable so the customer cannot proceed to book.
If no extra services are selected, customers can book as normal. Do you know what the fix would be for this?
Hi,
We are experiencing an issue with the stepped booking system. If we select one of the extra services, the calendar shows an invalid date and NaN in the year selector. All dates in the calendar are unselectable so the customer cannot proceed to book.
If no extra services are selected, customers can book as normal.
Do you know what the fix would be for this?
Many thanks
James
Hi guys,
Just wondering if this support ticket is being picked up please?
Hi, James
Sorry about the waiting time.
We are not working at the weekends, and we got slowed down by unusual number of new tickets.
-
I believe I can see the issue.
Basically, these extras add additional 90 minutes to the service ( at least it seems this way);
and I can see the default duration is 90 minutes.
So, when we add this, it is then 180 minutes in total,
and Amelia is not able to offer any time slots.
Can you please check what are the working hours for the employee(s) providing the service -
are the work hours long enough to cover time slots of 180 minutes - for situations if a customer chooses additional Extra 90 minutes?
Thank you
Kind Regards,
Miloš Jovanović
[email protected]
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Hi, James
Sorry, i was going to send you my screen recording - just so you can see what I mean, in a more visual way.
You can check out, how it looks from my end, here https://watch.screencastify.com/v/JsdqrRrRjz5ZH6QkiR6z
Looking forward to your reply.
If you could perhaps show me screenshots of the employee(s) working hours, for this service?
Thank you
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Miloš,
Thank you for your reply.
I've been in and removed the duration from the extras. This looks to have fixed the issue we were experiencing.
Many thanks for your help and support.
James