We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Amelia sends 2 notification mails when an order is completed. The problem is that I now have 2 different Google Meet links in my Calendar. And I don't know which one the customer got? Or the customer also received two different mails.
Please help me.
Hello Melanie,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
This feature is not built-in in Amelia.I'm afraid that we didn't quite get how the issue look exactly? Can you explain to us in a little more detail, and send us a couple of screenshots?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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