We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3139493
Amelia settings and function
Closed

Comments

  • anna started the conversation

    1. Time slots:

    If I set the default time slot to 45 minutes as all sessions are 45min, but then it only allows pre-set choices like 9am-9:45am when creating events. Rather I need options like 9:30am-10:15am, so forth. Is there a possible solution or setting to adjust this? Screenshot attached

    2. If have a service I only offer Mondays at 9AM, Tuesday at 3PM and Fridays at 10AM, is that possible to setup the services function? Because it shows ALL hours as business hours are 9AM-5PM, but I want each service to have only that day/time as an option? Is that possible?

    3. The step-by-step booking, when I try to test and preview, it doesn't let me click the "Continue" button and it's greyed out, not functional. It doesn't seem to be loading properly, is there anything I can do see why it's not working? Screenshot attached.

  •  1,725
    Marko replied



    Hello Anna,

    Thank you for reaching out to us.

    1. What you can do is you can set the time slots in general settings to be 15 minutes and you can disable Use service duration for booking a time slot and then you will be offering the service on every 15 minutes. Those are the two option that you set.

    2. You need to set different time periods for different services on a different day. Something like this for example

    1762494300.png

    3. Please check these points:

    1. Are these services visible on the site? 

    9142153063.png

    2. If they are, is the employee assigned to these services?

    3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:

    4053371065.png

    In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.

    4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.

    5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.

    When you have several questions or issues, please open a new ticket, and we will help you there. 

    In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

    Our policy is to have one issue or question per ticket because of the reasons that are described already.

    Thank you for understanding.

    If you have any more questions please open another ticket and we will gladly help you there.

    We wish you all the best.

    Have a nice day.


    Kind Regards, 

    Marko Davidovic [email protected]

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