If I set the default time slot to 45 minutes as all sessions are 45min, but then it only allows pre-set choices like 9am-9:45am when creating events. Rather I need options like 9:30am-10:15am, so forth. Is there a possible solution or setting to adjust this? Screenshot attached
2. If have a service I only offer Mondays at 9AM, Tuesday at 3PM and Fridays at 10AM, is that possible to setup the services function? Because it shows ALL hours as business hours are 9AM-5PM, but I want each service to have only that day/time as an option? Is that possible?
3. The step-by-step booking, when I try to test and preview, it doesn't let me click the "Continue" button and it's greyed out, not functional. It doesn't seem to be loading properly, is there anything I can do see why it's not working? Screenshot attached.
1. What you can do is you can set the time slots in general settings to be 15 minutes and you can disable Use service duration for booking a time slot and then you will be offering the service on every 15 minutes. Those are the two option that you set.
2. You need to set different time periods for different services on a different day. Something like this for example
3. Please check these points:
1. Are these services visible on the site?
2. If they are, is the employee assigned to these services?
3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:
In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.
4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.
5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.
When you have several questions or issues, please open a new ticket, and we will help you there.
In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily.
Our policy is to have one issue or question per ticket because of the reasons that are described already.
Thank you for understanding.
If you have any more questions please open another ticket and we will gladly help you there.
1. Time slots:
If I set the default time slot to 45 minutes as all sessions are 45min, but then it only allows pre-set choices like 9am-9:45am when creating events. Rather I need options like 9:30am-10:15am, so forth. Is there a possible solution or setting to adjust this? Screenshot attached
2. If have a service I only offer Mondays at 9AM, Tuesday at 3PM and Fridays at 10AM, is that possible to setup the services function? Because it shows ALL hours as business hours are 9AM-5PM, but I want each service to have only that day/time as an option? Is that possible?
3. The step-by-step booking, when I try to test and preview, it doesn't let me click the "Continue" button and it's greyed out, not functional. It doesn't seem to be loading properly, is there anything I can do see why it's not working? Screenshot attached.
Hello Anna,
Thank you for reaching out to us.
1. What you can do is you can set the time slots in general settings to be 15 minutes and you can disable Use service duration for booking a time slot and then you will be offering the service on every 15 minutes. Those are the two option that you set.
2. You need to set different time periods for different services on a different day. Something like this for example
3. Please check these points:
1. Are these services visible on the site?
2. If they are, is the employee assigned to these services?
3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:
In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.
4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.
5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.
When you have several questions or issues, please open a new ticket, and we will help you there.
In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily.
Our policy is to have one issue or question per ticket because of the reasons that are described already.
Thank you for understanding.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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