I am trying to upload the new form you guys have released using [ameliabooking] , and already published the new form on the customize tab... How can I get the new form to be displayed instead of the old one?
However I have tried using the [ameliastepbooking] and it is still unsuccessful. I am not sure why. Might I add I am using Divi Editor with my Wordpress site. I have also published the New 2.0 form on the Amelia Customize tab.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
It is on the page "schedule an appointment" . You can also see if you go to edit the page with divi editor, the block is placed with [ameliastepbooking], however on the schedule appointment page nothing shows up.
Thank you for the update and for reaching back out to us.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
I've tried to disable all plugins and still does not work, leading me to think it might be the Divi Theme itself? I will try to disable theme and use another one, can you please guide me how to do this? Also, may I mention I bought this plugin in hopes of it working with Divi Theme / builder as it saw multiple YouTube videos and on the FAQ page stating they work good together... However, if it is my Divi Theme that is not allowing for the step booking, I would need to reconsider if this plugin is the one that suits my needs.
I have tried to disable all plugins except for Amelia, and no success. I then switched themes, (not using divi theme for this) and went to edit page and added ameliastepbooking block. Still no success... Is it possible I have a broken install for Amelia?
As you can see in the images, I am using the classis editor as I got rid of Divi Theme. I uploaded the block with ameliastepbooking and still no success?
Please advise as this is worry some. I would love to keep Amelia with the 2.0 booking, and not the original booking you guys had. Thanks
I am running out of time as I need to get my site up and running for clients to start making appointments and so I can accept payments. However, I will be leaving for vacation tomorrow. If this can not be fixed I will have to request a refund by tomorrow so I do not go over the 15 day mark for refund. Please do respond and update me as I am getting a little frustrated... I deactivated all plugins except for amelia and still have the issue of [ameliastepbooking] not showing up. I then changed themes, and deactivated all plugins except Amelia still with no success. I would appreciate if someone can help me with this as I paid a lot of money for this plugin..
We can't work with your site currently, because whenever we try to edit the page while Amelia is active, we see this error when editing the page:
We have the same version of Divi on our development server, but we can't get that error to show, so we can't say exactly what's going on.
I hope you read this before you start your vacation, but can you clone your website? If you don't have time to do that, we can do it with your permission.
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the login credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Also, since this is a public ticket, make sure to send us the files (or the link to the files) in a PRIVATE response.
Thank you for your response. Unfortunately I did not get a chance to see your reply before I left on vacation. I am currently out of the country and do not have access to duplicate the website. I do give you guys permission to duplicate it and try to fix the issue. Please do let me know what happens.
The issue has been fixed on your site. Please check it out and let me know.
The actual issue is caused by the JS being pulled from another server (performed either by the hosting provider or by the caching plugin - they change the path Amelia sets). Old forms work well, but new ones do not.
We fixed this issue on your end, and you shouldn't be experiencing these problems anymore.
We are not aware of any issues between Amelia and the latest version of Divi editor. We've updated both Amelia and Divi on our development server, so we're using the latest version of both. Do you have the latest versions, and have you tried purging your cache?
Does the Divi editor work when Amelia is turned on?
I am trying to upload the new form you guys have released using [ameliabooking] , and already published the new form on the customize tab... How can I get the new form to be displayed instead of the old one?
Thanks
Hello Jason,
Thank you for reaching out to us.
To place the 2.0 step-by-step booking form on the front-end, you need to place the following shortcode:
[ameliastepbooking]
Hope this helps you.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Thanks Uroš for the reply,
However I have tried using the [ameliastepbooking] and it is still unsuccessful. I am not sure why. Might I add I am using Divi Editor with my Wordpress site. I have also published the New 2.0 form on the Amelia Customize tab.
Thanks,
Jason
Hello Jason,
Thank you for clearing that up.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Jason,
Can you please test it out now and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Uroš,
Still not working...
It is on the page "schedule an appointment" . You can also see if you go to edit the page with divi editor, the block is placed with [ameliastepbooking], however on the schedule appointment page nothing shows up.
Hello Jason,
Thank you for the update and for reaching back out to us.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Uroš,
I've tried to disable all plugins and still does not work, leading me to think it might be the Divi Theme itself? I will try to disable theme and use another one, can you please guide me how to do this? Also, may I mention I bought this plugin in hopes of it working with Divi Theme / builder as it saw multiple YouTube videos and on the FAQ page stating they work good together... However, if it is my Divi Theme that is not allowing for the step booking, I would need to reconsider if this plugin is the one that suits my needs.
Thanks
Uroš,
I have tried to disable all plugins except for Amelia, and no success. I then switched themes, (not using divi theme for this) and went to edit page and added ameliastepbooking block. Still no success... Is it possible I have a broken install for Amelia?
As you can see in the images, I am using the classis editor as I got rid of Divi Theme. I uploaded the block with ameliastepbooking and still no success?
Please advise as this is worry some. I would love to keep Amelia with the 2.0 booking, and not the original booking you guys had. Thanks
Hey,
I am running out of time as I need to get my site up and running for clients to start making appointments and so I can accept payments. However, I will be leaving for vacation tomorrow. If this can not be fixed I will have to request a refund by tomorrow so I do not go over the 15 day mark for refund. Please do respond and update me as I am getting a little frustrated... I deactivated all plugins except for amelia and still have the issue of [ameliastepbooking] not showing up. I then changed themes, and deactivated all plugins except Amelia still with no success. I would appreciate if someone can help me with this as I paid a lot of money for this plugin..
Thanks
Hello Jason.
Again, sorry for the delay.
We can't work with your site currently, because whenever we try to edit the page while Amelia is active, we see this error when editing the page:
We have the same version of Divi on our development server, but we can't get that error to show, so we can't say exactly what's going on.
I hope you read this before you start your vacation, but can you clone your website? If you don't have time to do that, we can do it with your permission.
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the login credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Also, since this is a public ticket, make sure to send us the files (or the link to the files) in a PRIVATE response.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Aleksander,
Thank you for your response. Unfortunately I did not get a chance to see your reply before I left on vacation. I am currently out of the country and do not have access to duplicate the website. I do give you guys permission to duplicate it and try to fix the issue. Please do let me know what happens.
Thanks
Thank you Jason.
We installed the Duplicator and downloaded the files.
I'll forward them to our developers, and I'll get back to you as soon as I have some news.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey Jason
The issue has been fixed on your site. Please check it out and let me know.
The actual issue is caused by the JS being pulled from another server (performed either by the hosting provider or by the caching plugin - they change the path Amelia sets). Old forms work well, but new ones do not.
We fixed this issue on your end, and you shouldn't be experiencing these problems anymore.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
Thanks for fixing the issue. I can't seem to load the Divi editor, do you guys have any clue what could be causing this?
Hi again Jason.
We are not aware of any issues between Amelia and the latest version of Divi editor. We've updated both Amelia and Divi on our development server, so we're using the latest version of both. Do you have the latest versions, and have you tried purging your cache?
Does the Divi editor work when Amelia is turned on?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables