Hello Marcos,

Thank you for reaching out to us.

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

Look forward to your reply.

Have a nice day!

Dear Marcos,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Look forward to your reply.

Have a nice day!

Hi, Marcos

We can see that you opened another ticket for the other issue; we presume it is this one. https://tmsplugins.ticksy.com/ticket/3148522/

It is our policy to open a new ticket for any subject that is not related to the current ticket title,

so we will make sure to respond to your other tickets, as well.

If you agree, can we now close this one?

Thank you

Dear Marcos,

Thank you,

If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.

Have a nice day!