We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I have used an email [email protected] as a customer to test out my form. After the test , I am trying to create an Amelia employee using that same "[email protected]" email too but I received the message "This email is already in use". I know we can't have the same email in the customer and employee role but I have deleted the customer "[email protected]" and its not listed in the customer list anymore but I still can't create the Amelia employee using that email. Hope to hear from you soon . Thanks! -Regards Kelvin
Hello Kelvin,
Thank you for reaching out to us.
You need to access your database and delete this customer from there. After that you will be able to create the employee with that mail.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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Hi there, do you mean I need to access my MySQL database and delete it from there?
Hi, Kelvin
Firstly, our sincere apologies for all the waiting time.
I have a couple of ideas what the issue might be in this case,
but if you wish to save time, the quickest will be if you can allow us to take a look at your setup,
and the users - then we should be able to quickly see what is the exact issue, that is stopping you from adding a new employee with that email.
-
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Miloš Jovanović
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Miloš,
Sure let me leave a review over there. :)
Regards,
Kelvin