We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3137954
Confirmation Emails
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Comments

  • Shahbaz Saleem started the conversation
    October 3, 2022 at 6:46pm

    Hi,

    We have integrated the Amelia plugin on the website "https://dfwselfiemirror.com/" for the appointment module, but before going live we observed that we are not receiving any appointment confirmation emails, we speculated that it might've been a glitch or a server issue and will get fixed after going live but we have received the complaint that the customers are not receiving confirmation emails on their end. Our DevOps team has tested the website many times all the other forms are working but emails from Amelia Plugin are working neither on the Admin end nor on the Employees end.

  •  1,728
    Marko replied
    October 4, 2022 at 10:29am

    Hello Shahbaz Saleem,

    Thank you for reaching out to us.

    An issue with email notifications could be caused by several reasons:

    1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
    2. Your website has a PHP version of less than 7.
    3. The credentials are not correct.
    4. There's something else blocking the notifications from being sent.
    5. If you're using Gmail, please check out this article for detailed setup instructions.

    Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.

    Hope this helps.

    Kind Regards, 

    Marko Davidovic [email protected]

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  • Shahbaz Saleem replied
    October 4, 2022 at 4:48pm

    Hi Marko,

    We have tried all the solutions you mentioned in your previous reply, but we are facing the same issue.

    We have created a dev environment on the same server on which the live site is setup here are the details:

    dfw.agencypartner.com/wp-admin

    Username: Admin

    Password: @Admin!23#

    Kindly go through the website and its backend and let us know your findings, we would really appreciate it if you can help us out.

  •   Marko replied privately