I do not get immediate response from your support. I can't use this plugin as I do not understand your guides, it seems non-intuitive even with the videos, thinking that this plugin allows me to eliminate most of the coding part with adding and utilizing a second database. Please refund my purchase. Thank you.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
We apologise for the waiting time,
but did our best to support you on the other ticket, and we have responded in detail to what seemed to us that you needed,
but we could not understand exactly what you meant so we asked additional questions.
Since you don't wish to proceed with troubleshooting, or trying to achieve your goal with our plugin,
we can understand that, and we will make sure that you receive your refund.
-
Since you are still within the refund period , you can try this as a quickest way :
Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for:
If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.
-
If you can not see the refund button available, or maybe you already pressed to cancel the licence, we will have to manually refund you - I believe that we should not have issues to do that,
but I will double-check with my manager, and we will report back to confirm this for you.
-
Let us know if you successfully perform a refund request through your Store Account in the meantime.
I do not get immediate response from your support. I can't use this plugin as I do not understand your guides, it seems non-intuitive even with the videos, thinking that this plugin allows me to eliminate most of the coding part with adding and utilizing a second database. Please refund my purchase. Thank you.
What is the status of this request to refund my purchase as I have no need for this plugin anymore?
Hi, Alejandro.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
We apologise for the waiting time,
but did our best to support you on the other ticket, and we have responded in detail to what seemed to us that you needed,
but we could not understand exactly what you meant so we asked additional questions.
Since you don't wish to proceed with troubleshooting, or trying to achieve your goal with our plugin,
we can understand that, and we will make sure that you receive your refund.
-
Since you are still within the refund period , you can try this as a quickest way :
Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for:
If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.
-
If you can not see the refund button available, or maybe you already pressed to cancel the licence, we will have to manually refund you - I believe that we should not have issues to do that,
but I will double-check with my manager, and we will report back to confirm this for you.
-
Let us know if you successfully perform a refund request through your Store Account in the meantime.
We will be as quick as possible. Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, Alejandro.
Just following up on this.
I can confirm that our management has manually refunded what you need.
It will take a couple of business days, but the funds will be in your account very soon.
Let us know if you have any questions. Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables