Hello Pauline,

Thank you for reaching out to us.

1. Yes, customer can cancel via link in notifications that you need to set up or via customer panel

• %appointment_cancel_url%” – An automatically generated cancelation URL. Please check out the Note above.
• All linked placeholders like %customer_panel_url%, %employee_panel_url%, %appointment_cancel_url%, %event_cancel_url%, and Zoom placeholders are programmatically generated URLs, and if you want to create a hyperlink to these URLs, they need to be added as placeholders, not direct URLs.

For example, when you configure the Customer Panel and add its URL to Amelia Settings/Roles/Customer, and you want to add a line in the email like “To access your Customer Panel, please click here“, the template needs to look like this:

This is because the Customer Panel URL that’s sent to the customer appends a login token to the URL, so a customer either logs in with this token (if you disabled the password as being mandatory in Amelia Settings/Roles/Customer) or sends the customer to the password creation form.

2. We currently don't have a subscription feature built-in, but it is planned to be included in our Pro and/or Developer licenses at some point in the future. 

You can try and book for those customers recurring appointments for the whole year like this for example

3. Unfortunately, currently, this feature is not built-in in Amelia. But this is a good suggestion and I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/

Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

If you have any more questions please open another ticket and we will gladly help you there.

We wish you all the best.

Have a nice day.